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Investigating the effects of emotional intelligence on social-mental factors of human resource productivity. La investigación de los efectos de la inteligencia emocional en los factores mentales de la productividad en recursos humanos. This paper seeks to investigate the effects of emotional intelligence on social-mental factors of the human resource. Research population includes employees of 2 areas of Mellat Bank in Tehran province; out of them were selected for data analysis.
Bank employees are one of those kinds of people who have much working time during relatively short duration and wprd human resource productivity in bank employees and especially Mellat Bank, as one of the most important banks in the country, is so vital. A questionnaire was used relationnship data collection. Dimensions of emotional intelligence come from Bar-On model and social-mental factors of human resource productivity come from Tavari, Sokhkian, and Mirnejad Variance-based SEM is used for analysing data.
Results at 99 percent confidence interval show that emotional intelligence has a positive effect on social-mental factors of the human resource. Key words: Emotional intelligence. Social-mental factors. Human resource productivity. Este trabajo busca investigar los efectos de la inteligencia emocional en los factores sociomentales del recurso humano.
Se utilizó un cuestionario para la recogida de datos. Las dimensiones de inteligencia emocional procede del modelo de Bar-On y los factores sociomentales thf la productividad del recurso humano proceden de Tavari, Sokhkian relafionship Mirnejad Palabras clave: Inteligencia emocional. Factores sociomentales. Productividad del recurso humano. Nowadays, nobody doubts about the importance and gravity of human force in organizations.
While capital and machineries were once considered as the main resources a producing or a service business could have, human force and mainly those with high emotional capacity has now replaced them as the main resource. On the other hand, there are varieties of factors that influence organizational performance. Having these factors thr and examined is of great help in both the improvement of organizational activities and the realization of organizational goals.
Performance is one of these factors. Todays, performance means competitive advantage. As suggested by statistics, performance status in Iran is not promising and it has even followed a descending trend. Thereby, human forces and their performance and efficiency are of great importance. Moreover, surveys regarding effective work hours have shown that Iranian employees in public sectors effectively work for 22 min per day.
Additionally, estimates are that employees in the developed countries work effectively 28 hrs out of 44 hrs work per week; this figure in Iran is 11 hrs out of hr work per week. Iran Parliament Research Center declared that the best-case scenario in Iranis is 2 hrs of effective work per day, which is less than 11 hrs of estimate per week. There are other statistics that show effective working hours in Iran is hrs, while this figure in Japan and South Korea is and hrs.
It is notable that these statistics are too optimistic, as the more realistic what is the meaning of the word positive relationship show that effective working hours in Iran is 22 min per day. At any rate, this is not to be ungrateful for all those working hardly tue the public sector. However, from a wider perspective, performance in public sector is not satisfactory www. Nowadays, the role of performance in improving general welfare is undeniable.
All human activities will benefit from improvement of performance. Variety and breadth of factors effective on performance may create ambiguity and puzzle organization authorities. From a macro perspective and management point of view, performance means synergy of effectiveness iis efficiency. Effectiveness refers to the extent to which the resources are used optimally and efficiency means the extent to which the goals are realized.
From many managers' point of view, facing several factors is the reason for not trying to improve factors of performance, so that many of them have acknowledged that they cannot solve the problem. However, factors of performance can be categorized why wont my lg tv connect to my internet managerial, social-mental, cultural, individual, and environmental categories.
Among them, managerial, cultural, individual, and environmental factors can be controlled to some extent, while mental and social factors particularly the what is a blank relationship are hard ahat control. Therefore, these categories can be approached separately. On the other hand, many studies have recommended that smarter individuals tend to focus more on long-run development and performance.
In fact, the concept of intelligence as a behavioristic feature is of great importance in the improvement of performance as it is an internal matter for every person. This is so important that employees were asked in the past to forget their emotions at work and to follow wisdom rather than their heart. Emotional intelligence refers to one's ability to detect and control one's and others' emotions. Lam and Kirby argued that emotional intelligence might improve performance of employees.
Many authors have argued that the role of emotional intelligence of managers and the staff becomes clearer over time Goleman, Therefore, studying emotional intelligence and its elements and variables is of great importance in performance improvement. The present study is an attempt to determine the effects of emotional intelligence on social-mental factors of performance of human force of Bank Mellat, Dist.
The reason for adopting case study was extensive financial transactions of the bank. According to Japan's Performance Center, performance is defined as to maximize usage of physical resources, human forces, and other elements in an scientific manner, which results in reduction of production costs, development of markets, increase in employment opportunity, and improvement in general welfare. Dord US Performance Institute defines performance as a tool to convert expenditure to profitability Taheri, Europe's Performance Institute defines performance as the extent and rate of effective use of each and every element of production.
The institute argues that performance is a thought and an attitude and makes everyone work better and harder every yhe. Believing in improvement of performance means to have strong faith in man's progress. The term was first introduced in the 18 th century and today it is considered as one of the main factors in management. Is self esteem a mental health issue Smith, the Scottish scholar, introduced performance at a global scale in his book The Wealth of Nations.
Performance literally means both power production fertilizing; in Farsi it means being useful and gaining profit Aghagolzadeh, In general, performance refers to the extent to which a what is password to open pdf file is successful in using its resources to meet its goals. There are several factors that are effective in performance, which are generally categorized in four groups: technology-based, material-based, employee-based, and task-based.
Based on this categorization, performance improvement is defined according to hardware factors, software factors, and human factors. Among these factors, the last one is the most important one in production and performance. Human-ware refers to capability and motivation for working and covers sub-factors such as education, motivation, spirit, attitude, and point of view that cover issues such as human capabilities and behaviors skill, motivation, and enjoying work Aghdasi, Intelligence is a harmonious problem solving behavior toward facilitating realization relatiobship applied goals and harmonious growth.
Compatible behavior attenuates the goals that may lead to internal controversy. This concept of intelligence is based on the statements hhe necessitate the process of stepping toward the goals, adopting strategies to overcome obstacles, and solving the problem Emmons, ; Nasel, ; Sternberg, Gardner defined intelligence as a set of abilities to solve problems and create new products that are considered valuable in a specific culture.
The Western approach to intelligence is cognitive and includes information processing, while the combined Eastern approach to intelligence covers different elements of performance and man's experience, including cognition, intuition, and what is the meaning of the word positive relationship in an integrated framework Nasel, In general, intelligence helps people to improve their harmony with the environment and find the ways to deal with problems and issues. In addition to that, the ability to understand the problem, bring in a solution for different problems in daily life, and finding more effective solutions are characteristics of smart people.
The term and its exact meaning was an area of debate among psychologists and philosophers for over one century. According to the Oxford Dictionary, intelligence is any stimulation and disturbance in brain, feeling, and love, any strong and exited mental mode. The term is used to highlight a feeling, thought, and mental and biological mode regarding a specific range of interests that makes the individual engage in an activity.
Taking combinations, variety, and nuance differences into account, there are hundreds of types of emotions. By introducing the concept thee "emotional intelligence" psychologists have tried to make it clear that emotion and intelligent are not two ends of one spectrum Averill, To what does the word symbolize mean in english the weight of emotion in man's evolution, social biologists argue that heart is more important that brain.
They further explain that in tough and risky tasks, emotions are more important than being assigned to brain. It is the emotion that leads man in dangerous situations, loss of loved ones, persistence in reaching the goals despite several failures, creating love relations, and forming a family. Emotional intelligence, according to Salovey and Mayer's skill-based model, is the ability to have correct perception of emotions, employ the emotions to facilitate wisdom, understand emotions, and manage emotions in oneself and lf.
Bar-Onas cited inSternberg, gave a much wider interpretation of emotional intelligence. He introduced emotional intelligence as non-cognitive abilities, knowledge, and merits that enable one to adapt successfully to different life situations. Bar On recommended relationsbip fields of merits that can represent emotional intelligence capacities:. Therefore, emotions come with evaluating positive and negative aspects of a situation and bring in suitable solution in stressful situations.
Averill believed that people with strong emotional intelligence are able to comprehend the beliefs and rules that give meaning to an emotion. They are also very good at evaluating the situation and express their emotions skillfully. A response has more chance to be effective and intelligent when it is according to cultural beliefs and rules. Therefore, emotional intelligence is a convergent element - i.
On the other hand, a response or emotional event might diverge from generally accepted traditions and social codes and, in this case, we have divergence in response. When such divergence includes sort of negative non-constructive response, it is neurotic what is the meaning of the word positive relationship when it includes positive outcome for one and others, it is a creative response even if it does not fit the norms and cultural codes. Alkahtani wors the effects of emotional intelligence on organizational performance of higher education meanung of the Saudi Arabia and concluded that emotional intelligence has positive and significant effects on performance of the staff.
Sahdat and Sajjad conducted a comprehensive study in Pakistan to evaluate and psoitive the effects of emotional intelligence delationship organizational performance and concluded that the higher the emotional intelligence, the higher the performance of the organization and what does she bad mean in slang versa. Cherniss studied the effects of emotional intelligence on organizational effectiveness and concluded that emotional intelligence has positive and significant effects on all aspects of organizational effectiveness.
Jamshidi, Baherzadeh, and Nikoo studied employees of the Bandar Abbas Customs Department to find a relationship between emotional intelligence and occupational performance. They concluded that there examples of equivalence relation in discrete mathematics a very positive and significant relationship between the two variables.
They also found that there was a significant positive relationship between employees' performance and emotional intelligence. Hosseininasab and Ghaderi studied relationship between cultural intelligence and performance of Shahd Schools principals located in West Azerbaijan 41 principals and teachers. They concluded that emotional what is the meaning of the word positive relationship with the aspects meta-cognitive, cognitive, motivational, and behavioral had significant and positive relationship with the performance of principals.
Amiri, Moghimi, and Kazemi concluded in their study that there was significant relationship between the elements of intelligence and cultural intelligence in particular and performance what is the meaning of the word positive relationship the employees.