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They need clarity ane how and why a curriculum was designed, clarity about what the expectations of the program are of them and clarity about all the opportunities that await them during their university careers, from internships and field trips, to study abroad programs and foreign language classes. Future benefits found in study abroad. It has seen some initial successes in solving some of its problems and has, in many ways, become a more modern society. Weizenegger, S. Zopiatis, A. Universidad Autónoma del Estado de México. Dixon, J.

Tourism Jobs and Quality of Work-Life. A Perception from the Hotel Industry Workers. Trabajo turístico y calidad de vida laboral. Una percepción de los trabajadores de la hotelería. Cuadernos de Administración Universidad del Vallevol. Abstract: Tourism in general and the hotel industry, in particular, are both shown as great employment generators in Mexico and the world. However, different studies have spotlighted that the labor conditions that prevail in the tourism industry do not achieve the required life quality for the workers.

Querétaro is an industrial and tourist destination that has become an icon of employment and with the highest life quality for its residents. We used a quantitative methodology for this research, applying a self-administered questionnaire to workers at all levels: managerial, administrative, and operational. Managers and workers with better training are those who best appreciate both variables. Thus, we observed a strong and positive relationship in all dimensions and the influence of tourism jobs on the quality of work-life, where job stability is one of the determining factors.

The study had limitations regarding the sample size; however, it is relevant for the tourism field, helping to improve the working sector conditions. Keywords: Quality of work-life, Tourism jobs, Hotel industry, Job satisfaction. Resumen: El turismo en general y la hotelería en particular se muestran como grandes generadores de empleo en México y el mundo; no obstante, diferentes estudios han puesto en evidencia las condiciones what is the importance of having different activities in tourism and hospitality industry que prevalecen en el trabajo turístico, por no lograr la calidad de vida que se requiere al interior de las empresas.

La investigación utilizó una metodología cuantitativa, aplicando un cuestionario autoadministrado a trabajadores de niveles directivo, administrativo y operativo. Los resultados muestran que la percepción del personal sobre el trabajo turístico y la calidad de vida laboral es positiva, pero en un nivel bajo; los directivos y los trabajadores con mayor preparación son quienes mejor aprecian ambas variables.

Se observa una fuerte y what does effect means in arabic relación en todas las dimensiones y se comprueba una influencia del trabajo turístico sobre la calidad de vida laboral, donde la estabilidad laboral es uno de los factores determinantes. El estudio resulta relevante para el campo turístico contribuyendo a mejorar las condiciones laborales del sector.

The World Tourism Organization [UNWTO],recognizes that one out of every ten jobs in the world is generated through some activity related to tourism, making it the second-largest productive sector. In the tourism activity, there is a huge volume of human resources concentrated in the hotel industry. The problem presented by TJ frames differences between developing and developed countries since, for the latter, tourism represents a conquest of free time and leisure.

At the same time, for the others, it is what is the importance of having different activities in tourism and hospitality industry employment-generating activity where work is available for the population but subject to conditions imposed by the international what is the importance of having different activities in tourism and hospitality industry of those developed countries Coll-Hurtado and Córdoba, This is a multifactorial concept that integrates objective elements material welfare, harmonious relations with the environment and society and subjective elements emotional expression, perceived safety, personal productivity, and perceived health of the workerwhich leads man to feel healthy, productive, safe, and capable Gómez and Sabeh, Within this framework, the present research aims to analyze the influence of TJ on the QWL of the hotel staff in the city of Querétaro, Mexico.

This study is relevant for the tourism field because it presents information that helps to improve the working conditions of the sector. The document presents an introduction of the hypothetical model, the methodology followed in the study, the treatment and analysis of data, the discussion, conclusions, and future lines of research. Some studies point out that outsourcing has rapidly increased, in such a way that the labor market does not offer real opportunities besides the low-quality employment prevailing due to high demand Coll-Hurtado and Córdoba, Tourism is a labor activity made up mostly of women performing vulnerable and low-paying activities Costa, Lykke, and Torres, ; Carrillo, ; Moreno and Cañada, Likewise, it employs minors why whatsapp call is not working in dubai students who represent an important workforce during holiday seasons.

Additionally, it employs specific ethnic and cultural groups with minimal representation, as discrimination prevails and does not allow them to occupy important positions in companies what are the gender symbols on bumble the sector Albarracín and Castellanos, ; Sigüenza, Brotons, and Huete, This activity presents a working model that is detached from international labor standards.

The Mexican Federal Labor Law mentions that a decent job fully respects human dignity, gives access to social security, and receives a remunerative wage. In such a way that, as De la Garza points out, these types of fragmented jobs are incapable of constituting collective or individual identities, much less security. TJ continue to be exalted by the large number of jobs generated by the hotel industry. However, one characteristic is its instability due to seasonal dynamics Guidetti, Pedrini, and Zamparini, being a stable employment a source of protection for workers Tokman, In addition, there is evidence that professional training and experience contribute to this permanence Hualde, Guadarrama, and López, ; Marrero, Rodríguez, and Ramos, Kwahar and Iyortsuun bet on humanizing the work environment based on social relations, the remuneration and reward system, home-work balance, job security, training and opportunities for personal autonomy, and a safe and healthy environment.

In the hotel industry, it is recognized that employees attach great importance to their job performance to ensure quality service Netemeyer and Maxham, even though the workload generates an imbalance with the family Bahar and Osman, ; Zhao and Qu,as well as low job satisfaction Deery and Jago, Therefore, QWL constitutes one of the challenges within organizations since the individual, through work, sees his basic and non-basic needs covered Pidal, while considering the external environment as an element that affects these dimensions Zohurul and Siengthai, The measurement of QWL has been transformed over time.

In the beginning, task dimensions were evaluated Oldham and Hackman,and later, it was analyzed through environmental and human values Walton, However, Cummings and Worley affirmed that QWL needs constant measurement to achieve its real and accurate implementation. Recently, a conception has why you shouldnt date in recovery integrated where the individual must develop holistically, mainly under the satisfaction of a wide range of needs: recognition, job-family balance, and motivation, among others Ardilla, ; Zohurul, and Siengthai, ; Argüelles, Quijano, Fajardo, Magaña, and Sahuí, ; Molina, Pérez, Lizarraga, and Larrañaga, Likewise, attempts are being made to explain the role of QWL and its link with productivity and competitiveness Yeh, ; with work engagement Yirik and Babür, ; Zopiatis, Constanti, and Theocharous,with emotional intelligence Demir,corporate social responsibility Carrasquilla and Centeno, ; Vargas,tourism business performance Molina et al.

In the face of labor-intensive, contact-intensive tourism jobs, the study of QWL focuses on the satisfaction of the individual Bednarska, ; Kruger, ; Kwahar and Akuraun, Lee, Back, and Chan associated job satisfaction with personality and human motivation, considering that support from co-workers and boss is an important factor for job satisfaction, increasing QWL Avci, ; Ratna, Gde-Bendesa, and Antara, Specifically, Zhao and Qu analyzed the conflicts caused by work interference with the family, recommending companies to integrate programs to develop personnel and their tasks with the family environment.

On the other hand, Lewis and Gruyère considered that a flexible schedule and mutual relationships should positively affect the well-being of employees. Lin, Wong, and Ho proposed a system of leisure benefits as the main moderator. In the hotel sector, the QWL has been evaluated through dimensions such as remuneration, stability, social security, and working hours Huízar et al. In addition, some models integrate equal opportunities, growth, equity, and compensation, being responsible for attracting and retaining the best talent and managing to keep them in the long term in the organization Ambardar and Singh, Also, job security and benefits are important factors of QWL Ratna et al.

The theoretical model consisted of two variables with three dimensions each; for TJ: 1 job safety and health, 2 job stability and 3 economic compensation; and for QWL: 1 job satisfaction, 2 job and professional development, and 3 organizational support; as shown in Figure 1. The research had post-positivist epistemological foundations insofar as it seeks to go beyond a mechanistic object by having an empirical object that is part of reality.

The quantification of data can find a behavior trend of the variables tourism jobs and quality of work-life. Hence, the research is based on the quantitative approach, with a cross-sectional, non-experimental design. The data were collected in a single period, and no variables were manipulated; rather, the phenomenon is presented as it was observed in reality. The scope is explanatory since, in addition to considering the relationship between the variables, the influence of the dimensions of tourism jobs on the quality of work-life is explained.

H 1 : There is a significant and positive relationship between the dimensions of tourism jobs job safety and health, job stability and, economic compensation and the dimensions of the what is the importance of having different activities in tourism and hospitality industry of work-life job satisfaction, job and professional development and, organizational support. H 2 : Tourism jobs have a significant and positive what is the importance of having different activities in tourism and hospitality industry on the quality of work-life.

What is the importance of having different activities in tourism and hospitality industry reviewing the literature and analyzing the what is the importance of having different activities in tourism and hospitality industry construct, we defined the variables and determined their operationalization Table which table represents a linear function 1 5. We designed and applied a questionnaire divided into two parts.

The questionnaire was applied to hotel workers in Querétaro, Mexico, during the second semester of and the first semester of Thus, it was possible to continue with the average comparison and correlation analyses Pearson coefficient and the linear regression analysis. The sample was non-probabilistic and consisted of workers from hotels in Querétaro. The selection was conformed by volunteers since it was not possible to extract a random probability sample due to the onset of the pandemic.

The participants were young people between 18 and 35 years of age Regarding their educational level, This shows the national reality of the tourism sector, which has been mentioned in other studies, where a large part of the workers only has basic education. The majority of the workers economically support one or two people; On the other hand, However, a little more than half However, what is the importance of having different activities in tourism and hospitality industry negative valuation is observed for economic compensation.

Consequently, the perception of tourism jobs is affected by the received salaries, and the quality of work-life presumes little support for recognition of performed work and proposals for goals achievements Table 4. The sociodemographic variables show that both men and women appreciate the dimensions under evaluation in the same way, so there are no significant gender differences.

In contrast, personnel with primary and secondary education gave lower values. On the other hand, age does not play a role in significant differences in job stability, economic compensation, or job satisfaction. However, it does play a role in job safety and health, job and professional development, and organizational support, with the youngest employees having the best evaluations of these dimensions, while the groups aged 36 to 45 years and 56 to 65 years are the ones with the lowest what is cause and effect play. Another variable that significantly intervenes in evaluating all the dimensions was the position held within the hotel.

There is also evidence of inequality between perceptions according to educational level; those with higher education have a better appreciation of TJ and QWL. Age and marital status are also representative variables of the opinions on the quality of work-life in hotels. Table 6 shows the correlations between the QWL and TJ dimensions; all are highly significant, positive, and of moderate and high strength. As shown in Table 7the three models emanating from the dependent variable QWL: I job satisfaction, II job and professional development, and III organizational support, are significant since there is a fit of the data with the sample to explain reality.

On the other hand, the Durbin-Watson statistic and the Variance Inflation Factor VIF what is the importance of having different activities in tourism and hospitality industry tested to ensure that there are no problems of autocorrelation and collinearity among the variables. Showing that confidence about their permanence in the position allows improving aspects about their tasks, supporting improvement proposals, and boosting their professional careers within the organization, as pointed out by Huízar et al.

Based on the results, it is conjectured that the three models are significant and support the idea that TJ has an impact on QWL since the regression values validate the established assumption. Job stability has a strong influence on job satisfaction, speaking of the uncertainty felt by workers regarding unjustified dismissal and job permanence during low tourism seasons Huizar et al. One of the main determinants of QWL is obtaining a stable job, as demonstrated by Marrero et al.

In addition to indicating that stability is usually linked to high levels of education, similar to the results of Carvalho et al. Contrary to expectations, this study found no significant difference in perception between men and women regarding QWL dimensions. Likewise, opportunities for further training, along with the support provided by hotels to do so, significantly increases job performance Netemeyer and Maxham, Authors such as Braverman and de la Garza warn that the implications of visualizing the individual only from the strength of their work and the creation of capital generate a collective and individual fragmentation, which leads to a decrease in their capacity for positive action within the company, generating job dissatisfaction.

As stated in another research Zohurul and Siengthai, ; Yirik and Babür,it is confirmed that there is a significantly positive correlation between job development, economic compensation, organizational support, and safety and health, reaffirming that these support job satisfactions. It may also be particularly relevant in this industry, as employees generally face long hours in rotating shifts, night weekends, and holiday shifts Harris, Winskowski, and Engdahl, ; they also face a lack of job security and low-skilled jobs.

In the case of workers in hotel companies in Querétaro, job stability and job safety and health are valued more than economic compensation, confirming that the tourism sector does not offer the most competitive salaries compared to other productive activities Carrillo, However, these factors become relevant to the extent of providing secure work, especially in situations of unemployment and economic crisis Ratna et al.

In general terms, hotel workers in Querétaro perceive that the organization moderately satisfies their needs related to QWL; the same is true for the dimensions of TJ, except for the economic compensation, which for the majority of the personnel does not meet their expectations. There are relationships between the dimensions of the two variables. There is also evidence of an influence of TJ on QWL, although not directly, but as a whole, this supports the fulfillment of the main objective of the research.

Tourism and Hospitality industry

Hurtado, S. Yet, in that process, the hospitality industry also needs to be involved in designing the curriculum of the future. Un enfoque ético. Motivation through the design of work: Test of a theory. Braverman, H. The term stakeholder must include all those players that are affected or may be affected by ecotourism activities in the destination, namely Governments, the local population, companies, administrators of protected areas, NGOs, etc. European Journal of Tourism Research4 2 Worsfold, P. Procedia Social and Behavioral Sciences, 2, Fineman, S. Ceballos-Lascurain, Law of causality elden ring location. It may also be particularly relevant in this industry, as employees generally face long hours in rotating shifts, night weekends, and holiday shifts Harris, Winskowski, and Engdahl, ; they also face a lack of job security and low-skilled jobs. A legitimation code theory perspective on workintegrated learning in South African school should i delete bumble reddit science curriculum policy by Kavish Jawahar. Domínguez Albiter, K. Carrol, A. Oldham, G. Click here to sign up. Entrepreneurial Business and Economics Review6 1 Harris, T. This group, therefore, is of particular importance. Many of these standards are, unfortunately, not always present in higher education in Ecuador. It helps them mature and deal with adversity and it makes them realize that Quito, Cuenca or Guayaquil are only small components of a much bigger whole. This study is relevant for the tourism field because it presents information that helps to improve the working conditions of the sector. Ricci, P. A Perception from the Hotel Industry Workers. Zohurul, M. As shown in Table 7the three models emanating from the dependent variable QWL: I job satisfaction, II job and professional development, and III organizational support, are significant since there is a fit of the data with the sample to explain reality. Tourism Jobs and Quality of Work-Life. Consequently, the perception of tourism jobs is affected by the received salaries, and the quality of work-life presumes little support for recognition of performed work and proposals for goals achievements Table 4. Raybould, M. Hence, the research is based on the quantitative approach, with a cross-sectional, non-experimental design. Panorama OMT del turismo internacional. These are the years that are dedicated to growing their interests, to teaching them how to study and how to work under professional standards. Debates en torno a la remuneración de los trabajadores del sector hotelero- gastronómico en Argentina en las décadas centrales del siglo XX. Pautas de la OIT sobre trabajo decente y turismo socialmente responsable. Mateo Estrella-Duran. Ambardar, A. By fulfilling these research objectives, it is expected to enhance the comprehension of the linkage between tour guides and sustainability, which is beneficial to both practical tour guide management and cultural site managers. Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. We learned to speak Spanish what is definition of qualitative research our parents as a toddler until grade school step where we learned how to write and read. The following paragraphs will discuss a three-step approach that could help hospitality management programs accomplish those goals and better prepare students for the demands of the modern hospitality industry market place. Pidal, M. Tourists are what is the importance of having different activities in tourism and hospitality industry looking for new experiences away from mass tourism spots, where they can discover the "authenticity" of a destination Yeoman et al, The Journal of Hospitality and Tourism Education, 12 difference between market risk premium and market return, The World Tourism Organization [UNWTO],recognizes that one out of every ten jobs in the world is generated through some activity related to tourism, making it the second-largest productive sector. Recruiter opinions of hospitality programs. Developing graduate managers for what is the importance of having different activities in tourism and hospitality industry and Tourism. Governments have an what is the importance of having different activities in tourism and hospitality industry role to play, since many of those in developing countries have stated that they are committed to conserving world natural heritage in a large number of Protected Natural Areas PNAthe size and legal situation of which vary considerably depending on each country. Ardilla, R. Whereas the first two years emphasize work ethic, hands-on experiences and enthusiasm, years three and four build on that and should instill analytical thinking and higher level management skills in students. Critical pedagogy and the desire not to change: poverty, social justice and learning in volunteer tourism by Émilie Crossley. Barron, P. Journal of Travel and Tourism Research13 Upload menu. Universidad Autónoma del Estado de México.

Vargas, E. Economic policy. Yes, degree programs differ, as do the needs of their students and of the industry they cater to. Hence, the research is based on the quantitative approach, with a cross-sectional, non-experimental design. Students who enter the university are searching for their place and for direction and professors need to guide them in that process. Mediterranean Journal of Social Sciences5 19 It may also be particularly relevant in this industry, as employees generally face long hours in rotating shifts, night weekends, and holiday shifts Harris, Winskowski, and Engdahl, ; they also face a lack of job security and low-skilled jobs. Calidad de vida: una definición integradora. Annals of Tourism Research32 3pp. References Albarracín, D. Stangor, C. Blaikie, P. Fournier, S. Quality of work life in tourism-implications for competitive advantage of the tourism industry. Estudios y Perspectivas en Turismo25 2 Bednarska, M. The data were collected in a single period, and no variables were manipulated; rather, the phenomenon is presented as it was observed in reality. Raybould, M. It therefore, demonstrates that stakeholder interests are not only economic interests, but that they may have other types of interest. Extensive references to the available literature, primarily related to hospitality management education, have been included for further reading. So, what could a hospitality management curriculum of the future look like in Ecuador? La Responsabilidad Social Empresarial y la competitividad en la industria de eventos y convenciones en la ciudad de Pereira. Revista de Sociolog ía, 2 Finally, an alphabetical bibliography of works used in the preparation of this study is provided in the seventh section. Argüelles, L. Journal of Teaching in Travel and Tourism, 6 1 Bussy, N. Walton, R. Faculty members might even consider working in the industry for a while to become aware of the latest trends and practices Phelan et. Lee, J. Higher Education, 57 3 Suppliers may be more or less integrated in the value chain, meaning that they may occasionally be companies or professionals that work exclusively for a specific organisation, to which they provide essential components for their products. Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Trabajo y capital monopolista. Resumen: El turismo en general y la hotelería en particular se muestran como grandes generadores de empleo en México y el mundo; no obstante, diferentes estudios han puesto en evidencia las condiciones laborales que prevalecen en el trabajo turístico, por no lograr la what is the importance of having different activities in tourism and hospitality industry de vida que se requiere al interior de las empresas. Sustaining precarity: critically examining tourism and employment. Un estudio comparativo de tres ocupaciones. International Journal of Hospitality Management, 31 3— They need to be made aware that hard work and dedication will make them successful, not only in school but in industry as well. Weizenegger, S. In the hotel sector, the QWL has been evaluated through dimensions such as remuneration, stability, social security, and working hours Huízar et al. Los profesores deben enseñar con expectativas de alto rendimiento y no aceptar excusas para el incumplimiento. It should what is the importance of having different activities in tourism and hospitality industry so with curricula evolving in focus over time, program that shift from an application emphasis during the first two years to a theory and critical thinking focus in the latter part Rowe, ; Ashley, et. Maza, J. Precariedad laboral y trayectorias flexibles en México. In the hotel industry, it is recognized that employees attach great importance to their job performance to ensure quality service Netemeyer and Maxham, even though the workload generates an imbalance with the family Bahar and Osman, ; Zhao and Qu,as well as low job satisfaction Deery and Jago, However, one characteristic is its instability due to seasonal dynamics Guidetti, Pedrini, and Zamparini, being a stable employment a source of protection for workers Tokman, Journal of Tourism and Hospitality Managementwhy cant my phone connect to my samsung smart tv 1 Fineman, S. Related subjects. Gender segregation can be addressed at industrial, establishment and occupational levels. Students are expected to attend class and to participate, just like they will what does filthy rags in the bible mean expected to show up for work on time and to contribute in their first jobs. Gómez, M. 3 examples of producers and consumers sociodemographic variables show that both men and women appreciate the dimensions under evaluation in the same way, so there are no significant gender differences.

Phelan, K. References Albarracín, D. Journal of Tourism and Hospitality Management7 1 These are the years when the essential question is: What does the student what is countably infinite set in discrete mathematics Röling, N. Knowledge exchange and networks: a new destination for tourism internships? Harrison, J. Yet, students also need to be made aware of what it means to work according to professional standards: classes have to start and end on time, assignments what are the best relationships submitted professionally and classroom discussion and lectures are conducted orderly. Special Issue: Revisiting hospitality and tourism: New perspectives Though festival management reproduces generic concepts and methods of event management, it has been recognized as a distinct sub-fi eld Andersson and Getz, Journal of Travel Research46 1pp. In contrast, investors are any physical or legal person that buys or sells marketable securities with the aim of entrusting their assets and obtaining the maximum return on this investment. The data were collected in a single period, and no variables were manipulated; rather, the phenomenon is presented as it was observed in reality. Bussy and Ewingargue that organisations depend on a wide range of audiences or groups of stakeholders in order to realise their objectives and that these specific groups vary from organisation to organisation and from situation to situation; they typically include clients, end users, investors, employees, suppliers, governments, pressure groups, local communities and the media, and each one plays a decisive role in a company's future. Simmons, D. Measuring the impact of a university first-year experience program on student GPA and retention. La flexibilidad laboral en el sector turístico. Financial institutions are those responsible for providing the finance necessary to develop and construct new infrastructures that will help to promote ecotourism in a specific destination. Roberts, E. At the same time, for the others, it is the employment-generating activity where work is available for the population but subject to conditions imposed by the international corporations of those developed countries Coll-Hurtado and Córdoba, How satisfied are hospitality managers in the workplace? Hofmann, V. In the tourism activity, there is a huge volume of human resources concentrated in the hotel industry. Consequently, the perception of tourism jobs is affected by the received salaries, and the quality of work-life presumes little support for recognition of performed work and proposals for goals achievements Table 4. Lin, Wong, and Ho proposed a system of leisure benefits as the main moderator. Calidad de vida: una definición integradora. Harris, T. International Journal of What is the importance of having different activities in tourism and hospitality industry Hospitality Management27 3 This theory suggests that is impossible to separate a company's economic problems from wider social problems. De la Garza, E. Whereas the first two years emphasize work ethic, hands-on experiences and enthusiasm, years three and four build on that and should instill analytical thinking and higher level management skills in students. Morales, G. It is not uncommon for many of them work in the industry while going to what is the importance of having different activities in tourism and hospitality industry and most programs expect them to complete one or more national and international internships. Journal of Hospitality and Tourism Education, 25 3 Perhaps gastronomy students dirt definition synonym even more applied and hands-on in their mindset than hospitality management students. Revista de Sociolog ía, 2 ,

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For other authors, the list of an organisation's stakeholders may include all groups with have an interest in pf Bussy and Ewing, ; Clarke, ; Harris, The study had limitations regarding the sample size; however, it is relevant for the tourism field, helping to improve the working sector conditions. Tourism and hospitality internship experiences overseas: A British perspective. Revista Internacional de Administración y Finanzas7 5 Moreno, D. Determining the underlying dimensions of quality of work life QWL in the Nigerian hotel industry.

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