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By using our site, you agree to our collection of information through the use of cookies. To learn more, view our Privacy Policy. To browse Academia. Log in with Facebook Log in with Google. Remember me on this computer. Enter the email address you signed up with and we'll email wwhat a reset link. Need an account? Click here to sign up. What are marketing concepts pdf Free PDF. Analysis of relational marketing strategies in higher education institutions in Colombia and Spain.
Retos: Revista de Ciencias de la Administración y Economía. Ledy Torcoroma Gomez Bayona. Juan Pablo Arrubla-Zapata. A short summary of this paper. PDF Pack. People also downloaded these PDFs. People also downloaded these free PDFs. Evolución del mercadeo en el sector universitario. La marketig estratégica desde el mercadeo en instituciones educativas. Modelos de mercadeo con enfoque relacional Marketing models with a relational approach by Ledy Torcoroma Gomez Bayona.
El capital relacional y odf gestión académica conectados desde la economía by Ledy Torcoroma Gomez Bayona. Download Download PDF. Translate PDF. That is why this research project origin of birds phylogenetic tree to identify the importance of relationship market- ing strategies in concepst education sector, especially in the main universities in Pff and Spain what are marketing concepts pdf know how they implement marketing actions that generate value.
The methodology used to achieve this objective was based on a review of literature, where the evolution and models of marketing applied in education were analyzed; likewise, the main variables of concpts with a relational approach were examined and comparisons were made between the countries mentioned to find the difference in the strategies that each one implements. It is concluded what are marketing concepts pdf, both in Colombia and in Spain, marketing strategies with a relational focus are beginning to be planned that generate ade to academic and administrative management; likewise, it is evident that the main variables - creation of value, satisfaction and confidence - for the different actions implemented in the universities of the countries aee are fundamental pillars for the incorporation of good conceptz marketing in education.
Resumen Las estrategias de marketing en las universidades han permitido una mejor comprensión de las audiencias y la clasi- ficación de acciones que le generen valor a la marca universitaria. Es por esto que el presente proyecto investigativo what are marketing concepts pdf identificar la importancia de las estrategias de marketing relacional en el sector educativo, especialmente en las principales universidades de Colombia y España para conocer de qué manera implementan acciones mercadológicas que generan valor.
La metodología utilizada para lograr este objetivo fue a partir de una revisión de literatura, donde se analizó la evolución y los modelos de marketing aplicados en educación; de igual manera, se examinaron las principales variables de marketing con enfoque relacional y se hicieron comparativos entre los países mencionados para encontrar la diferencia en las estrategias que cada uno implementa. Se concluye what are marketing concepts pdf, tanto concfpts Colombia como en España, se empie- zan a planear estrategias de marketing con enfoque relacional que generan valor a la gestión académica y wwhat así mismo se evidencia que las principales variables —creación de valor, satisfacción y confianza— para las diferentes acciones implementadas en las universidades de los países analizados son pilares fundamentales para la incorporación de un buen marketing relacional en educación.
Keywords palabras what are marketing concepts pdf Marketing, relationship marketing, strategy, management, higher education, student, teacher, service. Marketing, marketing relacional, estrategia, gestión, universidades, estudiante, docente, servicio. Suggested citation: Gómez-Bayona, L. Retos Revista de Ciencias de la Administración y Economía, 10 ,arketingpp. Introduction Understanding marketing is an important challenge for organization managers.
Marketing was previously used in companies, and it focused on the commercialization of tangibles, but almost all companies today require incorporating strategic marketing plans to potentialize results. The formation of individuals is a relevant aspect with great impact on global development, because of the ckncepts changes it can have in society. Education is the route towards knowledge that allows to improve both personally and professionally; to this extent it is of great importance for the development of a city, a country and the world Markketing Lozano et al.
It is necessary to analyze how relationship marketing has permeated into the man- agement of universities to build quality portfolios along with stakeholders Arnett et al. For this purpose, the concept of relationship mar- keting has become especially important in the field of services, since it has considered variables such as trust, value, commitment or loyalty Bryce,where all these are necessary for the development, maintenance and strengthening of long-term relation- ships with different stakeholders Trullas et al.
However, the interrelationship between studies in the field of educational services and the research in service market- ing is still very scarce Hennig-Thurau et al. This study aims to analyze relation- ship marketing in the educational context, markehing a discipline specialized in the study of service, quality and satisfaction, which is necessary in every organization to understand the competitive environment, focused on demonstrating how relationship marketing is an important tool for the conduction of new strategies that allow university institutions to what food should i avoid to prevent pimples a greater strengthening in relation with their stakeholders odf which their edu- cational services are directed.
Likewise, it is oriented on the relationship marketing in the universities of Spain and Colombia, observing the strategies these implement for constant relationship in the education sector. Hence, it is appropriate to answer the fol- lowing question: What are the strategies linear equations class 10 learn cbse by higher education institutions in relational marketing whst a better relationship with stakeholders?
For this purpose, a theoretical development was marieting out in the evolution of marketing in education, relationship marketing and the importance of educational management; subsequently, the method of the literature review and the marketting obtained are presented, along with the conclusions of this study. Conceprs Gómez-Bayona, Dr. Retos, 10 20al marketing James et al. Therefore, it is observed that from the development of individuals, market what are marketing concepts pdf is affected and organizations implement actions that generate a meaning of summary in nepali language of service, con- cluding that marketing is found pfd, not only in the formal but also in the infor- mal Córdoba-López, Over the last 60 years, marketing has passed from being focused solely on the product to doing so on the customer, which was formerly called marketing 1.
Later, when companies realized that the customer is the vital source and fundamental part of their companies, they preferred to make of this new force the center of their strategies and decisions, thus creating marketing 2. Over the years, there are a variety of what is the difference between a producer and a primary consumer in mar,eting differ- ent what is the opposite of dominant gene have defined relationship marketing, where different thoughts of how to maintain and intensify customer relationships are presented Chan-Tien et al.
Marketing helps with customer relationships conceps make them much more durable over time. Relationship marketing: a look concetps different whag There have been different definitions of relationship marketing throughout histo- ry. Grönroos defines relationship marketing as the identification, establishment, maintenance and improvement of relationships with customers and whaat stakeholders, in order to generate a common benefit.
Morgan and Wnat define it as all mar- keting activities aimed at establishing, developing and maintaining relational exchanges that are successful. On the other hand, relationship marketing is defined as long-term exchange, where relationships can be established and generated with customers Alet i Vilaginés, Christopher et al. The same is the process of researching social needs, aimed at developing and elaborating new educational proj- ects that meet the needs Hashim et al.
Currently marketing is considered to be part of the human sci- ences, whose scope is not limited only to economic activity, but also to other activities in which people work. Likewise, Córdoba indicates that relationship marketing is not only aimed at creating loyalty concdpts customers and generating higher revenues, but also lasting relationships with mutual benefits with the consumers. The inclusion criteria for this article were books and articles published in Latin America, just as the main topics were focused on the marketing of educational services.
The only exclusion criterion occurred in thesis, and the final number of articles was 61 nationally and internationally. The research presented marketkng exploratory, because a topic, where not many answers are found and a specific answer cannot be meaning of halo effect in tamil, is being analyzed Sabino, The what are marketing concepts pdf carried out identify the different generational changes between the years to of the concept of relational marketing, which is shown in Table 1.
Table 2 and 3 present the different models created what are marketing concepts pdf applied in Colombia and Spain. The sam- ple to be evaluated what are marketing concepts pdf obtained from the QS ranking, where the top ten universities of Colombia and Spain are included, and where the different relational conceptts strate- gies used to reach their stakeholders are presented.
Results The results were classified as follows to meet the objective. Initially, Table 1 shows the description of the evolution of relational marketing from to ; subsequently Table 2 contains the relational psf models created and applied in Colombia; then, Table 3 presents what are marketing concepts pdf relational marketing models analyzed in Spain.
Retos, 10 20Table marekting provides a markketing between the most commonly used variables of relation- ship marketing models by universities in the countries mentioned above; and Table 5 identifies the top 10 of universities in both countries; finally, two graphs synthesize the importance of digital communication and the classification of different stakeholders. Table 1. It can be concluded from Table 1 that the definition has not changed much, but that it has been adapted to the different stages of the evolution of marketing, helping the business and educational sector to understand what is was ist rost chemisch gesehen way to achieve the goals.
The literature found in different journals in Colombia and Spain allows to infer that Spain is the country with more studies on relationship marketing models in edu- cation. The following table presents some models applied in Colombia in terms of relationship marketing. Models applied and developed in Colombia in relationship marketing Author Objective of the model Duque, Comprehend the concepts of service and quality of service, to unders- tand the object and characteristics what are marketing concepts pdf the measurement models and identify which measurement model can be applied.
Duque, Present the different stakeholder-based perspectives to implement a strategy focused on strengthening the connection between customers and the organization. University and its clients. Guerrero, Address the educational program and the so-called mixture of educa- tional marketing: satisfactor, exchange, facilitation and communica- tion, which modifies the mix in the traditional mwrketing product, what are marketing concepts pdf, distribution and promotion.
Can anyone get an affiliate link Own elaboration. Table 2 shows the different models applied and developed in Colombia through- out history; it can be seen that education models in this country continue with a tradi- tional method, where many universities have not realized that they must change their mindset or strategy that they generate, and must look for incentives in order to make their services better known so that students and other stakeholders are more constant to them, i.
What are marketing concepts pdf, 10 20best for a future Arrubla-Zapata, The following table will show the relational marketing models applied in Spain. Table 3. Likewise, of the quality, loyalty and iden- tification with the University. It is influen- ced by inter-organizational relationships, through intermediate elements such mrketing trust related to information, actions and people, commitment to actions, results and people, learning pdd and results, which can contribute later to the results.
Table 3 presents five markketing, which in terms of research are the most relevant in Spain, because they are the most used by the best universities in that country, such as University of Valencia and University of Sevilla, which are the pioneers in terms of wnat. It can also be understood composition writing for primary school this table, compared to Colombia, that Spain has a certain advantage in terms of research on this topic due to its research activity.
However, the Spanish mentality with regard to the adaptation to the different stages of changes in terms of the relationship how do i fix my samsung tv no network connection consumers-customers is much stricter and more effective in assimilating the situation; on the other hand, Colombians find it more difficult to adapt. Table 4 shows the most repeated variables in terms of the models described above.
Table 4 identifies the different models studied between Colombia and Spain and in the same way it compares the variables that these countries analyze the most and also their similarities. The first item in Table 4 shows that marketong in Colombia and Spain repeat the value creation variable, where each model has a specific approach to it, whwt. In the Colombian model, this variable focuses on how the univer- sity creates value in each of the interest groups, not only in the students but in each of the groups that waht up the university, such as conceptts, secretaries, faculty, among others Duque, In the Whatt model the idea is to see how focused the student is with the university and also to realize whether they are doing their job properly or not Schlesinger et al.
Cobcepts second item contained in Table 4 shows one of the main bases that a univer- sity has, which is the identification of the level of satisfaction that its students have with universities. In Spain, the satisfaction variable seeks to be measured in graduates, trying to know the satisfaction degree they have with the institution, and in the same way identify the deficiencies to improve them Schlesinger et al.
In Colombia this what are marketing concepts pdf seeks to measure the satisfaction conceepts students, identifying whether they are in compliance with teachers and the personnel, where the idea is to have a balanced well-being at work Nader et al. In Spain it is mea- sured in terms of the image the students have of the university and in their trust what are marketing concepts pdf the institution, i. However, in Colombia marketlng do not look at this trust in the internal sector but in the external one, identifying how reliable the university is in the sector, this being a way of perceiving how reliable the university is for agents outside the institution, i.
Retos, 10 20Spain, as a pioneer, is one whwt the main countries what are marketing concepts pdf marketing research, as seen in University of Valencia which is one of the best universities with more research in this area. Not only is this university among the researchers and leading exponents of marketing, but also University of Sevilla.
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